Refund policy
When Can You Request a Return or Replacement?
At JustFerment, we carefully prepare and pack every order to ensure it reaches you in good condition. Since our products are food items, we accept returns or replacement requests only in the following situations:
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The product arrived visibly damaged or tampered with.
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A wrong product was delivered.
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An expired product was delivered.
We do not accept returns or refunds for change of mind, personal preference, dislike of taste, or dissatisfaction after substantial consumption of the product.
Evidence Required
To help us resolve your issue quickly, you must report the problem within 7 days of delivery.
Please provide clear photographs showing:
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The condition of the product.
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The batch number and expiry date.
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The outer packaging and shipping label.
Requests submitted after 7 days or without sufficient photographic evidence may not be processed.
How to Raise a Return or Replacement Request
To report an issue:
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Contact the JustFerment support team with your order number and details of the issue.
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Attach clear photographs of the product, batch/expiry information, and outer packaging.
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Our team will review your request within 1–2 business days.
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If your request is approved, we will arrange a replacement or reverse pickup, where applicable.
Please do not send a product back without receiving confirmation from our team.
Refunds & Replacements
Depending on the nature of the issue:
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Wrong product delivered: Full refund to the original payment method or replacement, as applicable.
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Product damaged during transit: Full refund to the original payment method or replacement, as applicable.
- Expired product delivered: Replacement or store credit.
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Package confirmed lost in transit: Full refund to the original payment method. A return will not be required.
Note: Original shipping charges, where applicable, are generally non-refundable unless the issue occurred due to an error attributable to JustFerment.
Refund Processing
Once a refund is approved, it will be initiated to the original payment method used for the order. The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
Policy Limitations
To ensure the return and refund process remains fair to all customers:
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Return or replacement requests are subject to verification and approval by JustFerment.
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We may review previous order and claim history when assessing repeated requests.
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Repeated claims that are found to be fraudulent, abusive, or unsupported by valid evidence may result in restrictions on future orders or account access.
We reserve the right to decline requests that do not meet the conditions outlined in this policy.
Contact Us
For any return, replacement, refund, or product-quality concern, please contact us:
JustFerment Customer Support
Phone: +91 8341110921
Email: support@justferment.in
When contacting us, please include your order number, a brief description of the issue, and the required photographs so our team can assist you quickly.
JustFerment — Naturally fermented. Carefully made.
