Shipping policy

What are the shipping charges?

We offer free shipping on orders above ₹600 within India.

For orders below ₹600, a standard delivery charge of ₹59 applies.

Shipping charges and delivery availability may vary for certain locations.

Do you ship all over India?

Yes. JustFerment delivers across India.

We work with reliable delivery partners to ensure your freshly packed products reach you safely.

What are the domestic delivery times?

  • Hyderabad: Orders are generally delivered within 3-4 business days.

  • Rest of India: Orders are generally delivered within 6–7 business days.

As JustFerment products are freshly prepared and packed, orders are processed with care before dispatch. We strive to get your products from our kitchen to your dining table as quickly as possible.

Please note that delivery may occasionally take longer due to festive seasons, weather conditions, courier delays, remote locations, or other circumstances beyond our control.

Will I receive confirmation after placing my order?

Yes.

Once your order is successfully placed, you will receive an order confirmation with your order details and order ID.

After your order is processed and dispatched, you will receive shipping/tracking updates from our delivery partner. You may also receive a delivery notification when your order is out for delivery.

Do you deliver outside India?

For international orders, please contact us on +91 8341110921 before placing your order. If international shipping is available for your location, the delivery charges and estimated delivery time will be communicated separately.

How do I return a product or request a refund?

We take great care to prepare and pack every JustFerment order before dispatch.

Because our products are food products, returns may not be accepted once the product has been delivered, except in cases such as:

  • The product was damaged during transit.

  • You received the wrong product.

  • The product was defective or otherwise not fit for consumption.

  • The order was not delivered due to an issue from our side.

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after delivery, preferably with photographs/videos of the package and product.

If an order cannot be shipped or delivered due to circumstances attributable to JustFerment, the order may be cancelled and the amount paid will be refunded, subject to the applicable terms.

For complete details, please refer to our Return & Refund Policy.

Can I cancel my order?

Yes, you can request cancellation before the order is dispatched.

Once the order has been dispatched, cancellation may not be possible because the package has already entered the delivery process.

If you have a genuine issue or special circumstance, please contact the JustFerment team as soon as possible. We will do our best to find a suitable solution.

Contact Us

For shipping, delivery, cancellation, or order-related assistance, please contact JustFerment Customer Support through the contact details provided on our website.

Just Ferment. Naturally fermented. Thoughtfully delivered.